@#$&#$()$&*%!@!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Subject: emails not arriving

Hi,

My domain is yankeechick.com

Not all the emails I send from the address sophia@yankeechick.com are arriving at their destinations. I tried calling tech support, but the test emails I sent to him arrived so he didn't believe me.

However, there is absolutely no doubt in my mind that many of my emails are not reaching their destinations because I have been running tests this morning with my husband, a friend, and to another email account of my own.

For example, I sent a friend five emails with the subject lines Test 1, Test 2, Test 3, Test 4, Test 5. She received Test 1 and Test 5 but not the others. I have also sent two emails to my Gmail account that never arrived.

I use Outlook 2002, but I also sent a couple of tests to my Gmail account via Webmail. One arrived, the other didn't.

This is happening on more than one computer.

Sophia Dembling

Hello Sophia,

Thank you for contacting Support.

We apologize for any inconvenience this may have caused you. I have tested the e-mail sending functionality of your Mailbox sophia@yankeechick.com . I was able to send the e-mails without any issue. Could you please check it once again from your end? If the issue still persists and receives any bounce back message, please get back to us with the latest bounce back message with the complete header information so that we can further investigate on the issue. Also, the information given below.
1. From and To address
2. Subject line of the e-mail
3. Time and time zone

If you have any further questions, please don't hesitate to contact us. We are available 24x7.

Sincerely,

Morris Fredrickson
Customer Support

I'm not getting bounceback messages. The emails are simply not arriving =
at their destinations.

I just sent four messages to my Yahoo account and only two arrived. I sent three to my Gmail account and one arrived. I use the auto-fill in on Outlook so I am certain they all went to the same address.

Sophia Dembling

Hello Sophia,

Thank you for your reply.

We apologize for any inconvenience this has caused you. In order to investigate further on your e-mail issue, could you please get back to us with the following information?
1. The mailbox username and password where you are experiencing the issue.
2. Answer to the Security Question you have set in your account ‘sdtex’ so that we can authenticate you as the owner of the account and proceed further.
The Security Question is: What is your mother's maiden name?

Please get back to us with more information, so that we can assist you further.

Sincerely,

Dorin Hardy
Customer Support

email: sophia@yankeechick.com
password: XXX

Mother's maiden name: XXX

Hello Sophia,

Thank you for contacting us.

We apologize for any inconvenience this may have caused you. I have checked your account by sending and receiving emails and it worked fine. Could you please try it once again by sending and receiving emails from your end? If the issue still persists, then get back to us with the error message.

If you have any further questions, please don't hesitate to contact us. We are available 24x7.

Sincerely,

Elston Dunn
Customer Support

IS ANYONE EVEN READING MY DESCRIPTION OF THE PROBLEM?

I DON'T GET AN ERROR MESSAGE. THE EMAILS SIMPLY DO NOT ARRIVE AT THEIR DESTINATION.

I just sent 10 emails from sophia@yankeechick.com to sdtex2001@yahoo.com. In the subject line, I wrote Test 1, Test 2, Test 3 etc. Five of those emails turned up in my Yahoo mailbox, five did not.

I sent five emails to sdtex2006@gmail.com. The subject lines said Test 1, Test 2, Test 3 etc. NONE of those emails turned up.

To test those accounts, I sent two emails from Yahoo to Gmail. Both of those arrived immediately.

I then sent two emails from Gmail to Yahoo. Both of those emails arrived immediately.

I know from friends and business contacts that emails I have sent from sophia@yankeechick.com have not been received. I have done specific tests with friends and family.

Whatever the problem is, it's on your end. You just keep doing the same thing over and over and telling me everything is fine. It's time to try something else.

Hello Sophia,

Thank you for contacting Support.

We apologize for any inconvenience this has caused you. We always try hard to continuously help our users to have better services and give our suggestions whenever and wherever possible. Could you please elaborate the issue that you are experiencing so that we can assist you in the better way?

Please reply to this e-mail with the requested information, so that we can assist you further.

Sincerely,

Aldred Robinson
Customer Support

Please tell me you're kidding...

What more can I tell you? Here's, again, is what the problem is, as explained in my last email:

I DON'T GET AN ERROR MESSAGE. THE EMAILS SIMPLY DO NOT ARRIVE AT THEIR DESTINATION.

Using Webmail, I just sent 10 emails from sophia@yankeechick.com to sdtex2001@yahoo.com. In the subject line, I wrote Test 1, Test 2, Test 3 etc. Five of those emails turned up in my Yahoo mailbox, five did not.

I sent five emails to sdtex2006@gmail.com. The subject lines said Test 1, Test 2, Test 3 etc. NONE of those emails turned up.

To test those accounts, I sent two emails from Yahoo to Gmail. Both of those arrived immediately.

I then sent two emails from Gmail to Yahoo. Both of those emails arrived immediately.

I know from friends and business contacts that emails I have sent from sophia@yankeechick.com have not been received. I have done specific tests with friends and family.

Whatever the problem is, it's on your end. You just keep doing the same thing over and over and telling me everything is fine. It's time to try something else.

Hello Sophia,

Thank you for contacting Support.

We apologize for any inconvenience this may have caused you. We have tested the e-mail functionality for your account by sending and receiving test e-mails. The e-mail reached successfully. Could you please try sending e-mails once again?

If the issue still persists, please provide us with the following information in order to investigate further on your issue:
1. If you are any bounce back message while sending the e-mails? If yes, please provide us with the bounce back e-mail with the complete header information.
2. The From and To address that you have mentioned in the e-mails.
3. Subject line of the e-mails.
4. Exact time the e-mails have been sent. Make sure to include the date and time zone.

If you have any further questions, please don't hesitate to contact us. We are available 24x7.

Sincerely,

Simon Adams
Customer Support


1.If you are any bounce back message while sending the e-mails? If yes, please provide us with the bounce back e-mail with the complete header information.

NO BOUNCE BACK MESSAGE!

2. The From and To address that you have mentioned in the e-mails.

All are sent from sophia@yankeechick.com

The following emails were sent and not received:

To: sdtex2001@yahoo.com
Subject line: Test 1
Date: April 13, 2008
Time sent: 10:41:00 EDT

To: sdtex2001@yahoo.com
Subject line: Test 2
Date: April 13, 2008
Time sent: 10:41:11 EDT

To: sdtex2001@yahoo.com
Subject line: Test 3
Date: April 13, 2008
Time sent: 10:41:23 EDT

To: sdtex2001@yahoo.com
Subject line: Test 4
Date: April 13, 2008
Time sent: 10:41:31 EDT

To: sdtex2001@yahoo.com
Subject line: Test 5
Date: April 13, 2008
Time sent: 10:41:42 EDT

To: sdtex2001@yahoo.com
Date: April 13, 2008
Subject line: Test 6
Time sent: 10:41:52

---

To: sdtex2006@gmail.com
Date: April 13, 2008
Subject line: gmail 1
Time sent: 10:44:05 EDT

To: sdtex2006@gmail.com
Date: April 13, 2008
Subject line: gmail 3
Time sent: 10:44: 29 EDT

To: sdtex2006@gmail.com
Date: April 13, 2008
Subject line: gmail 4
Time sent: 10:44: 40 EDT

Perhaps they are falling into a black hole?

http://www.livescience.com/technology/080411-cyber-black-holes.html


Hello Sophia,

Thank you for contacting Support.

We apologize for any inconvenience this may have caused you. I have checked your mailbox sophia@yankeechick.com and I was able to send and receive e-mail through it with out an issue. Please try to send and receive from your end. If the issue persists, please let us know.

If you have any further questions, please don't hesitate to contact us. We are available 24x7.

Sincerely,

Rex Boyd
Customer Support

As far as I can tell, you sent one frigging email and it arrived. Send 10 emails. Send 12. You see how many tests I sent? Half arrive, half don't. If ALL my emails don't reach their marks, then the service is useless to me.

I want the same tech support person to work with me on this issue until it is solved or at least until you acknowledge the problem. I'm getting a new support person each time and each time you're just doing the same lame-ass test again and again. You're wasting my time.

I am about to dump Readyhosting for GoDaddy. This is the worst tech support I have ever received.

Hello Sophia,

Thank you for getting back to us.

We apologize for any inconvenience this has caused you. I have checked the e-mail functionality for your mailbox sophia@yankeechick.com and was able to receive all the e-mails sent for this mailbox. Please check this once again from your end. Also, please make sure to configure the e-mail client by using the following settings:
1) Incoming e-mail server: pop.readyhosting.com
2) Outgoing e-mail server: smtp.readyhosting.com
3) Username: full mailbox name.
4) Password: mailbox password.
5) Incoming POP port: 110
6) Outgoing SMTP port: 25 or 587

If you have any further questions, please don't hesitate to contact us. We are available 24x7.

Sincerely,

Sally Pearson
Customer Support